SERVICE AGREEMENT

Welcome! 

The following Service Agreement (the “Agreement”) will clearly communicate our expectations in working together. If you have any questions, please raise any before signing to ensure we are all on the same page moving forward.

In exchange for agreeing to work with Word and Wellness, you agree to be bound by the following conditions.

Contractual Terms

1. Parties. This Agreement is made between Word and Wellness LLC, a Limited Liability Company operating in the State of Hawaii  (“Word and Wellness,” “we,” “us,” and “our”) and you, the undersigned (electronically or by hand) or person who has clicked “I Agree” (or something similar) to this Agreement (“you” and “your”).

1. Our Commitment to You. We promise to provide you with Holistic Wellness Consulting services, as outlined on our website at https://wordandwellness.com (the “Services”). To provide the best possible experience, we will also do the following:

1. Our goal is to help you achieve and exceed your personal wellness goals. With this in mind, we will strive to provide you with the highest quality Holistic Wellness Consulting Services to exceed your expectations. 

1. Our one-on-one programs will be customized to your unique individual needs, goals and abilities, while group programs will take into consideration the profiles of registered participants. 

1. Communication is important to us, so we will do our best to clearly communicate with you about any preparation instructions, follow-up information or scheduling details related to your Services.

1. You can expect to receive coaching and content that will enable you to make powerful choices to achieve holistic wellness in a sustainable manner. 

2. You can expect to live a life with "low stakes" and "high standards". 

3. You can expect to find freedom in your body, soul and spirit. Where the spirit of the Lord is - there is freedom!

4. You can expect to have fun!

1. Qualifications. We hold the following professional qualifications and certifications: Master in Human Services Counseling: Executive Leadership (Liberty University), Personal Trainer (National Academy of Sports Medicine) (in progress) and Certified Primal Health Coach (Primal Health Institute).

1. Scope of Practice. The scope of our practice is as follows: 

1. Here is what we will be doing together:  We listen, coach and consult on movement, nutritional, mental, emotional, relational, spiritual and lifestyle wellness.

1. Here is what we will not be doing together: We do not diagnose, treat or claim to cure any illness or disease or prescribe any medicine. 

1. What We Expect of You. Just as you are investing in us, we are also investing time and energy in you. For you to gain the most from the Services, here is what we expect of you:

1. Respect. We expect you to show kindness and respect to all staff, other participants, and everyone you interact with at Word and Wellness.

2. Honor. We expect you to honor yourselves and your coaches by showing up on time, being ready to participate, and paying for our services and skills.

3. Ownership. You are responsible for your own physical, mental and emotional well-being and actions during the course of the Services.

1. Commitment. We expect you to be committed to the Services and do everything to help improve your body, mind and spirit. 

1. Communication. We expect you to be upfront and honest about how your body works, any pain you are experiencing and your medical history. We can’t help if we don’t know what you are experiencing!
   

2. Dream. We expect you to allow yourself to dream big.

1. Term and Termination. The term of this Agreement will begin on the date of execution by both parties and will continue for the duration of the Services as agreed upon between you and Word and Wellness (the “Term”). 

1. Either party may terminate the Agreement at any time by providing the other party 14 days advance written notice. However, if you terminate the Agreement before the Term is complete, you will be obligated to make all payments as outlined on our website at https://wordandwellness.com. 

2. You may terminate your membership using the same method as your signup.  If unsure, please contact us via email.   All cancellations will be actioned within the terms of this agreement.  Fees and penalties will apply, including the possibility of recalculating your overall usage to the value of a month-to-month membership.

1. Payment. Payment details and cost for the Services are outlined on our website at https://wordandwellness.com.

1. Payment Method on File. You may elect to keep a credit card or other method on file with us. By placing a card on file, the cardholder and account holder give permission to Word and Wellness’ staff to charge the card for any session, auto-debit membership and/or cancellation fees (if applicable) accrued in accordance with the cancellation policy detailed below.

2. Chargebacks.  It is common for the bank or lender managing the chargeback dispute on your behalf to keep fees and administration costs, which result in a loss for Words and Wellness for the services already rendered.  You will also be responsible for any fees and administration costs taken from us due to a chargeback issue that ends with a determination in favor of Words and Wellness.

1. Declined Charge. In the event of a declined credit card/debit card, your Services will be immediately suspended, pending you updating your payment information and paying the amount due in full.
   

1. Fluctuation of Payments. You understand that we reserve the right to change our prices and that in your acceptance of these new prices and continued payment, you continue to be bound to all the terms of this Agreement. We will always provide at least 30 days notice before raising any prices and will communicate with you to ensure you are aware of any changes. 

1. Cancellations and Refunds. Integrity and keeping your word are the cornerstones of all success. With that in mind, this is how we’ve drafted our cancellation and refund policy: 

1. 10.1.Refunds. All sales are final. Services are non-refundable.

1. 10.2.Cancellation & Reschedule Policy. Please give 48 hours notice if you have to cancel or reschedule, provided it is within the timeframe of this Agreement. If you give less than 48 hours notice, your session may not be rescheduled.

1. No Guarantees. Word and Wellness cannot guarantee the success of, or any particular outcome from the Services. We promise to provide you with the opportunity and Services to support you and see you grow, but the success of the Services ultimately depends on you. 

1. Ownership of Materials. All the content we have provided you, including but not limited to videos, documents and PDFs, are for your use only and are not to be re-distributed or re-used. 

1. Damage to Equipment. You understand that you will be fully responsible for any damage you cause to any equipment we use at our facility, whether such damage happens on purpose or by accident.

1. Substitute Services. Word and Wellness has the right to substitute services. This means that if we ever need to switch to online services or asynchronous virtual offerings due to circumstances beyond our control, we have the right to such a substitution for in-person classes.

1. Legal Fees. You will be responsible for any and all legal fees incurred by Word and Wellness regarding any potential chargeback issues (for example, if you want to issue a chargeback or contest a payment).

1. Waiver. Before the Services can begin, you must sign our Waiver Agreement form. Please read it and make sure you understand it. You need to sign, or otherwise agree to, that form as well as this Agreement so that we can be absolutely sure you understand and agree to it.

1. Force Majeure. Word and Wellness will not be liable for any failure or delay regarding the Services if such failure or delay is: beyond the reasonable control of Word and Wellness, could not have been reasonably foreseen or provided against, or due to events such as a pandemic, natural disaster, or other Act of God. In such an event, you will not be entitled to any refunds or recovery.
   

2. Arbitration. Any controversy or claim arising out of or relating to this Agreement or the breach of this Agreement shall be settled exclusively by arbitration. You also agree that should arbitration take place, it will be exclusive to the courts of the State of Hawaii or such other arbitrator mutually agreed upon by the parties. The arbitrator’s decision shall be final, binding on both parties and enforceable in any court of competent jurisdiction. The losing party shall bear the costs of the arbitration. The arbitration award shall be final and binding upon the parties, and the parties hereby waive any rights to appeal or challenge the award to the extent permitted by applicable law. This arbitration clause shall survive the termination or expiration of this contract.

1. Standard Legal Things. Choice of Laws and Venue. This Agreement will be governed exclusively by the laws of the State of Hawaii. The parties agree to irrevocably submit all claims to the exclusive jurisdiction of the courts of the State of Hawaii. Severability. If any provisions of this Agreement are invalid or unenforceable, the other provisions in the Agreement will remain in full force and effect. Entire Agreement. This Agreement constitutes the entire Agreement between the parties and replaces any prior agreements. Waiver of Breach. The waiver by Word and Wellness of any breach by you of any provision of this Agreement will not be taken to be a waiver of any further breaches by you. Counterparts. This Agreement may be signed by any number of counterparts, each of which is an original, and all of which, taken together, constitute one single document. Online Agreement. We agree that this Agreement may be signed electronically or agreed to by having You click “I Agree”(or something similar), the effect of which will be the same as if we signed this Agreement by hand and the intention of which is that both parties desire to be bound by all the terms of this Agreement.

Made it. Excited to do great things!